Thank you again castle jackpot for your reply. I have e mailed customer support several times and not received replies, I don’t suspect anything will be different this time? Thanks for your reply from castle jackpot. It’s a shame really as withdrawals are pretty quick and customer services are pleasant but not really able to help with issues such as this. Definitely feel like I’m being fobbed off and will lose the bonus round I’m owed by some small print in T&C’s. ) it is now going into the third week since the issue was reported and the only further advice given has been the same basic things suggested at the time of the initial problem. I tried all the suggestions which were given when I initially contacted support) clear caches etc. I’m still unable to complete the game on the device I was using or any of several other devices. I entered a bonus round on golden egypt of 15 free spins with x3 multiplier which crashed after 3 spins. My issue is with the support given for technical issues.
The site is fine with lots of my favourite games.
